My first job right out of college in 1967 was with 3M. Last year they did 27 Billion in world-wide sales. I worked in the Microfilm reader division in Redwood City. Yes, it was back in the days when microfilm was the method of storing and transmitting data. Very crude by today’s standards but state of the art back then.
You know, it’s funny. The building is still there. It’s a car dealership these days. But it is the same building.
Every mistake a person could make, I made in my first job. First of all I got it through an employment agency. Back then you had to give one-third of your first three months salary back to the agency. I figured if I was there for several years (yeah! right) I would more than make back the agency fee.
My role was in management training starting with the order desk. The guy who had the job before me was leaving with only a days notice. So training, such as it was, was almost nil.
In my first month I had made several critical mistakes.
I made a great many errors on order sheets. Customers would call in, place an order, I would fill out the sheet and send it in an overnight pouch to the Santa Clara Warehouse. My error rate was something like 12%. In out division we were dead last.
Secondly, I refused the homosexual advances of our assistant manager who used to call me “ducky”. He liked to give me neck rubs until I told him to stop. Then he became my enemy and made a big point of making sure that I had my nose rubbed in that high error rate. The fact that I had almost no training didn’t count. I was quickly on my own.
After the first month I befriended the order desk guy for the nearby microfiche office (right next door) and he helped me to get things right. I kept track of my error rate and knew by the end of the second month that I was down around 3% which would put me in the top of the division. But Ducky didn’t come to my office and show me the report. He said that it was unimportant.
By this time I had found out that we had customers who were not getting their orders in a timely manner. Some were waiting for bulbs for their readers and other were waiting for microfilm. No bulb, no film, no ability to use our products. I found out that we had demo bulbs and film in our storage closet. The sales guys used it. I went to several of the sales guys and asked if I could use some of the supply to help our customers. I could get the sales guys to take it to their customers and then replace the inventory by ordering it from the warehouse.
My God, you would have thought I had an affair the general manager’s wife. He went ballistic as did Ducky. I explained that several key customers including United Airlines were unable to use their equipment and that they were thinking of changing providers.
No good. I was told not to do it again.
I was now in my third month on the job. The sales guys loved me and Ducky and my boss were not saying good morning to me anymore. I went home and related the events to my father who had years of business experience.
“What’s going to happen, Dad?” I asked.
He minced no words even though he was as kind about as he could be.
“You’re going to get fired,” he said. “So you have a choice. Leave now and stick it to them or stay and go through the experience. It’s good to get fired at least once. It makes you tougher.”
Little did I or my Dad know I would get fired 2-3 more times in my career.
So every day I went to work, did my job, further lowered my error rate down to below 1% and expected to get fired.
One day my boss called me in and told me that it wasn’t working out. I stood up shook his hand and said I would clear out my desk. he looked at me pleadingly.
“Would stay for a week and train the new guy?”
“Oh, so he won;t have to go through what I experienced I said with a laugh?”
I think he believed I was about to shove his job up his ass. But I didn’t. I said sure.
So I stayed a week. The sales people went ballistic over my termination. The head of purchasing from United called me and offered me a job. I asked everyone to stand down.
“I appreciate your support but it is best I leave.”
I went quietly into that final Friday evening.
Even my father told me that I had handled it in a classy manner.
A year later I was out having pizza and ran into one of the salesmen who had stormed the GM’s office insisting that I be kept on. he was thew sales guy who had the United Airlines account.
He couldn’t remember who I was at first.
“Oh, yeah,” he said as some light came on in his brain. “You’re that guy who really screwed up.” As he went on I realized that he was talking about one of the guys who came after me but it made no difference. He hadn’t really remembered me at all. And after all, in a manner I had screwed up. Before I had decided to circumvent the system I should have chatted with the GM. But I would have lost anyway. Rejecting Ducky put me down for the count.
But I got one big bonus from the experience. After that I was never afraid of getting fired. My Dad was right. You had to go through it once (or twice or three times). It took away the fear.
Location of my first real job
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